MY ACCOUNT

Q: Do I need an account to shop?
A: No, but having one makes checkout faster and easier.

Q: How do I create an account?

1. Click the ‘User’ icon.
2. Select ‘Create an Account.’
3. Fill in your details and click ‘Create Account.’

Q: What if I forget my password?
A: Use the ‘Forgot Password’ option on the login page. You’ll receive a reset link via email.

Q: How do I update my address?
A: Sign in, go to ‘My Account,’ and edit your details. For confirmed orders, contact us ASAP to change the address.

Q: How do I view my order history?
A: Sign in to ‘My Account’ and click on ‘Order History.’

ORDER ISSUES

Q: I didn’t get a confirmation email/SMS.
A: Check your junk folder. If it’s still missing after 4 hours, contact us with your details.

Q: My order was unsuccessful.
A: Verify your billing info and try again, or contact us for help.

Q: I can’t checkout with some items.
A: This happens if an item is out of stock or has a quantity limit. Remove or adjust the quantity to proceed.

Q: How do I place an order?

1. Sign in or create an account.
2. Add items to your cart and click ‘Proceed to Checkout.’
3. Enter your details, choose a payment method, and submit your order.

Q: How do I check my order status?
A: Log in to ‘My Account’ and visit ‘Order History.’

Q: What if a product is out of stock?
A: We’ll contact you to discuss alternatives or issue a refund.

ORDER AMENDS & CANCELLATION

Q: Can I cancel my order?
A: Yes, if it hasn’t been shipped. Contact us ASAP.

Q: Can I change my shipping address?
A: Contact us immediately with your order number and correct address.

Q: Can I change items in my order?
A: Contact us ASAP. Changes aren’t possible once the order is processed.

ISSUES WITH ITEMS RECEIVED

Q: I received damaged products.
A: Contact us within 24 hours with photos and your order number.

Q: I received the wrong items.
A: Contact us within 24 hours with photos and your order number.

Q: I’m not satisfied with my items.
A: Let us know the issue via the ‘Contact Us’ section.

DELIVERY INFO

Q: How long will my order take?
A: 3 to 6 working days across Pakistan.

Q: What are the delivery charges?
A: Free shipping on orders over PKR 1,499. A small fee applies to orders below PKR 1,499.

Q: How do I track my order?
A: You’ll receive a tracking number via email/SMS.

Q: How many delivery attempts will be made?
A: Three attempts. If you’re unavailable, they’ll try again the next day.

Q: What could cause a delay?
A: Delays can happen due to stock, courier workload, weather, or other unforeseen issues.

RETURNS

Q: What’s your Return/Exchange Policy?
A: Contact us within 24 hours of delivery with photos and your order ID.

Q: What if there’s a defect?
A: We’ll arrange a pickup and issue a replacement.

PRODUCT & BRAND INFO

Q: Are your products cruelty-free?
A: Yes, we don’t test on animals.

Q: Are your products vegan?
A: Yes, they contain no animal-derived ingredients.

Q: Are your products Halal?
A: Yes, all products are 100% Halal.

Q: Do your products contain toxins?
A: No, they’re rigorously tested for safety.

Q: Where can I check ingredients?
A: Ingredient lists are on the product page and packaging.

Q: I had an allergic reaction. What should I do?
A: Stop using the product and contact us immediately.

RETAIL & MEDIA REQUESTS

Q: How do I contact your PR department?
A: Use the ‘Contact Us’ section with your details.

Q: Can I be on your PR list?
A: Tag us on social media (@AlKhaleejClinics) and use #AlKhaleejClinics!

Q: Who do I contact for bulk purchases?
A: Email us at [email protected].

TECHNICAL

Q: What if there’s an error while placing an order?
Take a screenshot and contact us via email, WhatsApp, or social media.

Q: Is there an alternate way to place an order?
A: Our website is designed to work smoothly. If you encounter an issue, retry later or contact us.